When you participate in, access or sign up to any of our services, activities or online content, such as newsletters, competitions, web and mobile notifications, telephone or text us we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of our services (such as what you read or watch on the Website).
Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will provide further information about why we are collecting your information and how we will use it.
Where we provide personalised services, we may ask your permission to review third party data about you, for example, your Twitter or Facebook feeds, to get to know you better and to provide more effective personalisation. Some of our services enable you to sign-in via a third party service, such as Facebook. If you choose to sign-in via a third party app, you will be presented with a dialog box which will ask your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible). Please note that any information that is not required by the particular service you have opted to use will not be retained by us.
We collect information about how you the Website or other content online, and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet.
We will use your personal information for a number of purposes including the following:
- to provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;
- to provide you with the most user-friendly online navigation experience;
- for “service administration purposes”, which means that we may contact you for reasons related to the service, activity or online content you have signed up for;
- where we provide personalised services, we may analyse the information you supply, as well as your activity on our (and other) services, so that we can offer a more relevant, tailored service. If you are signed-in or subscribed to email newsletters, you will receive a personalised service. If you don’t want to receive these services you can unsubscribe from email newsletters, or disable personalisation;
- for analysis and research purposes so that we may improve the services offered by us. This can include using geo-demographic information from external sources, where this helps us ensure we are making something for everyone;
- we may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Cookies are small text files stored on your computer by your browser. They’re used for many things, such as remembering whether you’ve visited the site before so that you remain logged in – or to help us work out how many new website visitors we get each month. They contain information about the use of your computer but don’t include personal information about you (they don’t store your name, for instance).
You can choose, below, not to allow cookies. If you do, we can’t guarantee that your experience with the Website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
Third-party service cookies
These are set by someone other than us. When you visit our Website you may receive cookies from third party websites or domains. We endeavor to identify these cookies before they are used so that you can decide whether or not you wish to accept them. More information about these cookies may be available on the relevant third party’s website, but for instance those are cookies from other sites like YouTube or Flickr, which may set their own cookies. Also, if you share a link to our Website, the service you share it on (e.g. Facebook) may set a cookie on your browser. We have no control over third party cookies.